Apparently CEPTrust payment processor / money transmitter does not take customer support very serious. On Tuesday evening last week, the primary hard drive on my work laptop crashed and I lost all of my stored passwords for all of the programs I’m involved in as well as the various payment processors I use. By Friday afternoon I had managed to recover every single password except my password for my CEPTrust account.
My first email to admin@ceptrust.com on Thursday bounced back to me as undeliverable, so I proceeded to use their online support form giving them my CEPTrust ID and my email address on file with them, and mentioned I could provide batch numbers for my transfers from E-gold. After 24 hours, there was no reply from them but I did receive an email stating “Your contact request has been received. We will do our best to respond within 24 hours.”. Well, one of my forum members wanted to purchase banner advertising using CEPTrust on Friday and I was expecting payment from 4NewbiesMarketing so I decided to call the pohone number listed on the support page (302-353-1232) and I received a message stating to leave a number and they will get back to you. Let’s face it, this is the autosurf arena and most of us are not going to go around giving our phone numbers to an unregistered and unlicensed money transmitter that’s primary business is to skim funds from autosurf programs. So I tried to join their forum on the advice of a friend and again I was met with another snafu, the forum requires CEP to validate a new member before they can activate their account. Needless to say, since last Friday, my forum account has not been activated.
I sent two more support messages over the weekend and still never received anything but “Your contact request has been received. We will do our best to respond within 24 hours.”. Granted it was Easter weekend, there is no excuse for a money transmitter or payment processor to not have adequate staff to offer support for members. Imagine if your debit card had been lost or stolen over the weekend and your bank did not answer their phone or answer email or web support. Those are the responsibilities that ANY finaicial institution or business must be held accountable for otherwise they are not worthy of handling money transfers.
Monday, I sent yet another support message and another email to CEPTrust, and again, there has been no response from them at all. I have attempted to use the contact phone number over 15 times in the past 5 days and never once could I get a human being on the phone. Last wednesday when I was recovering passwords, I phoned E-Gold and they had the passwords reset for all of my E-Gold accounts in 15 minutes. E-Bullion, AlertPay and AsianPay were equally as helpful in recovering my lost passwords and their support and service are/were impeccable.
Today is now Tuesday, five days after my initial attempts to contact CEPTrust and again, I’ve sent another support message and an email, and attempted to reach them on the phone, but again, there is absolutely no support or contact from them as of yet. In my opinion CEPTRust is absolutely the most unprofessional and unreliable entity in the autosurf community. They are not a real business, and they certainly don’t deserve any support because with service like this it’s only a matter of time before they bite the dust like EMO Corp did last year.
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Saturday, 3 November 2007
CEPTrust - Lack of Customer Support and The Biggest Joke Ever
Apparently CEPTrust payment processor / money transmitter does not take customer support very serious. On Tuesday evening last week, the primary hard drive on my work laptop crashed and I lost all of my stored passwords for all of the programs I’m involved in as well as the various payment processors I use. By Friday afternoon I had managed to recover every single password except my password for my CEPTrust account.
My first email to admin@ceptrust.com on Thursday bounced back to me as undeliverable, so I proceeded to use their online support form giving them my CEPTrust ID and my email address on file with them, and mentioned I could provide batch numbers for my transfers from E-gold. After 24 hours, there was no reply from them but I did receive an email stating “Your contact request has been received. We will do our best to respond within 24 hours.”. Well, one of my forum members wanted to purchase banner advertising using CEPTrust on Friday and I was expecting payment from 4NewbiesMarketing so I decided to call the pohone number listed on the support page (302-353-1232) and I received a message stating to leave a number and they will get back to you. Let’s face it, this is the autosurf arena and most of us are not going to go around giving our phone numbers to an unregistered and unlicensed money transmitter that’s primary business is to skim funds from autosurf programs. So I tried to join their forum on the advice of a friend and again I was met with another snafu, the forum requires CEP to validate a new member before they can activate their account. Needless to say, since last Friday, my forum account has not been activated.
I sent two more support messages over the weekend and still never received anything but “Your contact request has been received. We will do our best to respond within 24 hours.”. Granted it was Easter weekend, there is no excuse for a money transmitter or payment processor to not have adequate staff to offer support for members. Imagine if your debit card had been lost or stolen over the weekend and your bank did not answer their phone or answer email or web support. Those are the responsibilities that ANY finaicial institution or business must be held accountable for otherwise they are not worthy of handling money transfers.
Monday, I sent yet another support message and another email to CEPTrust, and again, there has been no response from them at all. I have attempted to use the contact phone number over 15 times in the past 5 days and never once could I get a human being on the phone. Last wednesday when I was recovering passwords, I phoned E-Gold and they had the passwords reset for all of my E-Gold accounts in 15 minutes. E-Bullion, AlertPay and AsianPay were equally as helpful in recovering my lost passwords and their support and service are/were impeccable.
Today is now Tuesday, five days after my initial attempts to contact CEPTrust and again, I’ve sent another support message and an email, and attempted to reach them on the phone, but again, there is absolutely no support or contact from them as of yet. In my opinion CEPTRust is absolutely the most unprofessional and unreliable entity in the autosurf community. They are not a real business, and they certainly don’t deserve any support because with service like this it’s only a matter of time before they bite the dust like EMO Corp did last year.
My first email to admin@ceptrust.com on Thursday bounced back to me as undeliverable, so I proceeded to use their online support form giving them my CEPTrust ID and my email address on file with them, and mentioned I could provide batch numbers for my transfers from E-gold. After 24 hours, there was no reply from them but I did receive an email stating “Your contact request has been received. We will do our best to respond within 24 hours.”. Well, one of my forum members wanted to purchase banner advertising using CEPTrust on Friday and I was expecting payment from 4NewbiesMarketing so I decided to call the pohone number listed on the support page (302-353-1232) and I received a message stating to leave a number and they will get back to you. Let’s face it, this is the autosurf arena and most of us are not going to go around giving our phone numbers to an unregistered and unlicensed money transmitter that’s primary business is to skim funds from autosurf programs. So I tried to join their forum on the advice of a friend and again I was met with another snafu, the forum requires CEP to validate a new member before they can activate their account. Needless to say, since last Friday, my forum account has not been activated.
I sent two more support messages over the weekend and still never received anything but “Your contact request has been received. We will do our best to respond within 24 hours.”. Granted it was Easter weekend, there is no excuse for a money transmitter or payment processor to not have adequate staff to offer support for members. Imagine if your debit card had been lost or stolen over the weekend and your bank did not answer their phone or answer email or web support. Those are the responsibilities that ANY finaicial institution or business must be held accountable for otherwise they are not worthy of handling money transfers.
Monday, I sent yet another support message and another email to CEPTrust, and again, there has been no response from them at all. I have attempted to use the contact phone number over 15 times in the past 5 days and never once could I get a human being on the phone. Last wednesday when I was recovering passwords, I phoned E-Gold and they had the passwords reset for all of my E-Gold accounts in 15 minutes. E-Bullion, AlertPay and AsianPay were equally as helpful in recovering my lost passwords and their support and service are/were impeccable.
Today is now Tuesday, five days after my initial attempts to contact CEPTrust and again, I’ve sent another support message and an email, and attempted to reach them on the phone, but again, there is absolutely no support or contact from them as of yet. In my opinion CEPTRust is absolutely the most unprofessional and unreliable entity in the autosurf community. They are not a real business, and they certainly don’t deserve any support because with service like this it’s only a matter of time before they bite the dust like EMO Corp did last year.
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