Own an e-commerce site but not getting any sales? The online buyer is becoming more educated and more selective about what web sites they use. If you are getting high amounts of traffic but not enough sales, here are a few ideas to help your site increase your conversions.
Is It Easy?
Because there are so many e-commerce web sites out there, making sure your web site is easy to use is the number one goal. If it’s not, people will not use it. The first step is taking a look at your navigation. Keep your navigation simple so that visitors will not have to guess how to get through your site. It might seem cool to have a java based or flash animated navigation scheme, but is it necessary?
Is the navigation on your site consistent? Navigation should look the same on all pages so that visitors do not become confused while moving through the site. Use breadcrumbs. Breadcrumbs are the links that show how deep the user is into your site. An example would be if the user is looking at Ipods, the breadcrumb link could be Home > Electronics > MP3 Players. Giving the user a “sense of place” in the site can make the difference between a sale and a bounce.
How many steps does it take the user to buy from you? The rule of thumb is that it shouldn’t take more than three steps to buy online. Find the item, enter payment information, and complete the sale. It also helps to provide a graphic of the check out process and where they are currently in the process. Again, here’s the sense of place issue.
Presentation
It’s all about presentation! If you have a bad web site, you will be lucky if you make any sales. Dr. Gitte Lindgaard and colleagues from Carleton University's Human-Oriented Technology Lab in Ottawa have determined that it takes a user’s mind one twentieth of a second to decide whether they like your site or not. That’s not a lot of time. Use colors that work well together and make a good impression. If you are running advertisements on your site, keep them to a minimum so that your items are not lost in the clutter. Make sure all of your product graphics are clear and large enough to look at. If you have a search feature on your site (you should), make sure it produces the items the user is looking for. If you’re not sure how to do this, Google has free code you can use.
It you are serious about having an e-commerce site and sustaining it, hire a web developer with e-commerce experience to help out with your project. If you hire the right person, it will be well worth the money!
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